If you find saying ‘no’ a challenge or shy away from sometimes necessary confrontation, this course will give you the tools (and the confidence) to change your behaviours – resulting in a more assertive, professional and productive you. By building your assertiveness skills you’ll find ways to express your views, opinions and your rights in an open and non-confrontational way. Reflecting the evolution of the hybrid working environment, we’ll explore in-person techniques that include non-verbal communication tools as well as looking at how we can make sure we have impact in the virtual world.
